Email: (Click Here) Andrew@JaguarSpecialties.com
Last Update 1-1-20
Terms of Sale:
All sales are final- conversion kits, conversion Parts, and Other Jaguar parts are not returnable for credit or refund under any circumstances
Conversion kits and parts sold by Jaguar Specialties are proprietary designs and are the intellectual property of Jaguar Specialties solely. All sales are "AS-IS" as described above. All parts will fit and operate as described (upon receipt by the customer) for the vehicle intended ; any fit or function issues will be addressed by Jaguar Specialties upon prompt notice by the customer, including, but limited to, at most, exchange for another part of the same type. The customer is responsible for any return shipping charges relative to replacement or repair of any part(s) that he feels do not meet expectations.
Your order from Jaguar Specialties is most often a group of different parts, many fabricated, some ordered from other suppliers, and some standard pieces, etc.,. Once your order is placed, we go to work fulfilling it- that means ordering from our suppliers, fabricating special pieces in house, and so on. As such, assembling the entirety of your order may take anywhere from several days to several weeks, depending on inventory and supplier lead time. To that end, our cancellation policy for orders not yet shipped is:
For orders canceled up to 2 weeks after order placement, there is no charge
For orders canceled more than 2 weeks after order is placed, there is a 20% cancellation/restocking charge
Note- Any payment processing fee incurred by Jaguar Specialties would be charged back in full to the customer regardless of cancellation timeframe.
Import Duty and Tax Charges- International Orders-
The customer is responsible to pay all import duty and tax charges for his home country. Jaguar Specialties is not responsible for any import charges for a customer's order in said customer's home country. .
For rebuilt or remanufactured parts, often a core deposit is charged to be refunded when your old part, in undamaged, rebuildable condition, is received by us. The customer is responsible that his core part(s) arrive at Jaguar Specialties. Any core return part not received by Jaguar Specialties or lost in shipping is the responsibility of the customer. All cores are due back no later than 60 days from the date of arrival of the customers order at his site. After 60 days, Jaguar Specialties will assume that the customer is not returning the core and the core charge is forfeited.
The Jaguar owner community is a close-knit group of enthusiasts eager to share information, trade tips, and give advice, all in the interest of improving our cars. Jaguar Specialties customers are encouraged to share their experiences using our products via social media, online forums, blogs, Email lists, etc.,.,
In relation to posting online, Jaguar Specialties asks its customers to please adhere to the following guidelines:
1) Please do share pics of your car(s), your project, yourself, and any other aspect of the process you find interesting
2) Please do share suggestions, tips, and advice with the Jaguar community
3) Please DO NOT post, or share individually, pictures, sketches, scans, or other facsimiles of Jaguar Specialties parts, procedures, or details from our conversion manuals (including parts lists). This is Jaguar Specialties proprietary information, shared only with you as part of your contract to purchase such kits, parts, etc.,. Post sale, such information is still the property of Jaguar Specialties, provided to the customer and only the customer for the purpose of assisting his or her project. Please treat it that way
4) Please Contact Us First should you have any questions or issues with your project. Often a simple conversation/clarification can resolve issues quickly.
These guidelines are part of your purchase agreement with Jaguar Specialties. Should any customer willingly or purposely choose not to abide by these guidelines, Jaguar Specialties reserves the right to:
A) Immediately end any and all provided support for the customer's project
B) Terminate any warranty coverage for any Jaguar Specialties parts that carry a warranty